Frequently Asked Questions

General

How long will delivery take?

We are using reliable delivery companies. We will try to send all orders the same day that we receive them, but all depends from how busy we are and the stock we have. Sometimes it could take 2 – 3 days. Orders placed on the weekend days will be send Monday. If the goods are in Backorder status it can take more time to ship them to you, in that case we will send you an email with estimated time of delivery.

How secure is the shopping with Uniq Surface shop? Is my data protected?

Shopping in our shop is completely secure thanks to high standard SSL security. Your data is fully protected thanks to one of the most recognized brands in online security – Comodo. Choose shops only with Comodo TrustLogo.

What exactly happens after ordering?

Once your order’s gone through, you should receive an email with an order number. If you don’t receive an email, just double check that you’ve spelt your email address correctly. Then we are busy picking stuff you have ordered, and we are rushing to send the goods to you, that you could test and enjoy the new equipment as soon as possible.

Do I receive an invoice for my order?

Yes, you will receive invoice with order number, name and quantity of the goods you ordered, amount you have paid, addresses and contact numbers in case of any questions.

What does 'Backorder' means?

You may find that an item is on Backorder, which means that the product has been delayed. If you would like to order it anyway, you can contact us and we will do everything we can to get it for you.

What are your terms and conditions?

For our all terms and conditions please refer to our Terms&Conditions page.

 

Payment

Which payment methods are accepted in your shop?

We are accepting main card payments Visa, MasterCard, American Express, as well as PayPal, Apple Pay and Google Wallet.

How do I use Apple Pay or Google Pay in your shop?
Why has my card been declined?

We will not decline transactions at checkout, only authorise the amounts – if your bank does decline, please contact them directly so they can rectify this for you.

 

Return and Refunds

How do I return unwanted items?

We want you to love every equipment you buying from us :). However, if you are not delighted with your purchases it’s not a problem, we are happy for you to return them to us with your returns form within 30 days from receipt for full price items and 15 days for items bought during Sale. You should use our Returning Goods form, download it over here – Returning Goods form.

Please keep hold of your proof of postage!

Please note that returns of unwanted or incorrectly ordered goods, are not free. The goods should not be used or damaged. We are also unable to offer free returns to overseas customers.

If you have any questions about returning goods to us then please contact us.

Will I get a full refund?

If you’ve returned your whole order within 30 days of receipt we will refund the full amount. Orders paid for using PayPal will receive a full refund back to the account used.