Frequently Asked Questions
We are using reliable delivery companies. We will try to send all orders the same day that we receive them, but all depends from how busy we are and the stock we have. Sometimes it could take 2 – 3 days. Orders placed on the weekend days will be send Monday. If the goods are in Backorder status it can take more time to ship them to you, in that case we will send you an email with estimated time of delivery.
Shopping in our shop is completely secure thanks to high standard SSL security. Your data is fully protected thanks to one of the most recognized brands in online security – Comodo. Choose shops only with Comodo TrustLogo.
Once your order’s gone through, you should receive an email with an order number. If you don’t receive an email, just double check that you’ve spelt your email address correctly. Then we are busy picking stuff you have ordered, and we are rushing to send the goods to you, that you could test and enjoy the new equipment as soon as possible.
Yes, you will receive invoice with order number, name and quantity of the goods you ordered, amount you have paid, addresses and contact numbers in case of any questions.
You may find that an item is on Backorder, which means that the product has been delayed. If you would like to order it anyway, you can contact us and we will do everything we can to get it for you.
For our all terms and conditions please refer to our Terms&Conditions page.
We are accepting main card payments Visa, MasterCard, American Express, as well as PayPal, Apple Pay and Google Wallet.
We will not decline transactions at checkout, only authorise the amounts – if your bank does decline, please contact them directly so they can rectify this for you.
Return and Refunds
We want you to love every equipment you buying from us :). However, if you are not delighted with your purchases it’s not a problem, we are happy for you to return them to us with your returns form within 30 days from receipt for full price items and 15 days for items bought during Sale. You should use our Returning Goods form, download it over here – Returning Goods form.
Please keep hold of your proof of postage!
Please note that returns of unwanted or incorrectly ordered goods, are not free. The goods should not be used or damaged. We are also unable to offer free returns to overseas customers.
If you have any questions about returning goods to us then please contact us.
If you’ve returned your whole order within 30 days of receipt we will refund the full amount. Orders paid for using PayPal will receive a full refund back to the account used.